| PERIODIC DISCLOSURES |
| FORM NL - 41 |
GREIVANCE DISPOSAL |
| Insurer : |
|
30.09.2016 |
| GRIEVANCE DISPOSAL |
( in Lakhs) |
| Sl No. |
Particulars |
Opening Balance * |
Additions |
Complaints Resolved |
Complaints Pending |
| Fully Accepted |
Partial Accepted |
Rejected |
| 1 |
Complaints made by customers |
NIL |
0 |
|
|
|
NIL |
| a) |
Sales Related |
|
|
|
|
|
0 |
| b) |
Policy Administration Related |
|
|
|
|
|
0 |
| c) |
Insurance Policy Coverage related |
|
|
|
|
|
|
| d) |
Claims related |
|
|
|
|
|
|
| e) |
others |
|
|
|
|
|
|
| d) |
Total Number |
NIL |
0 |
0 |
|
|
NIL |
| |
| 2 |
Duration wise Pending Status |
Complaints made by customers |
Complaints made by intermediaries |
Total |
|
| a) |
Less than 15 days |
|
|
NIL |
| b) |
Greater than 15 days |
|
|
NIL |
| |
Total Number |
0 |
0 |
NIL |
| * Opening balance should tally with the closing balance of the previous financial year. |