| PERIODIC DISCLOSURES | |||||||
| FORM NL-41 | GREIVANCE DISPOSAL | ||||||
| Insurer: | 30.06.2017 | ||||||
| (Rs in Lakhs) | |||||||
| GRIEVANCE DISPOSAL | |||||||
| Sl No. | Particulars | Opening Balance * | Additions | Complaints Resolved | Complaints Pending | ||
|---|---|---|---|---|---|---|---|
| Fully Accepted | Partial Accepted | Rejected | |||||
| 1 | Complaints made by customers | NIL | 0 | NIL | |||
| a) | Sales Related | 0 | |||||
| b) | Policy Administration Related | 0 | |||||
| c) | Insurance Policy Coverage related | ||||||
| d) | Claims related | ||||||
| e) | others | ||||||
| d) | Total Number | NIL | 0 | 0 | NIL | ||
| 2 | Duration wise Pending Status | Complaints made by customers | Complaints made by intermediaries | Total | |||
| a) | Less than 15 days | NIL | |||||
| b) | Greater than 15 days | NIL | |||||
| Total Number | 0 | 0 | NIL | ||||
| * Opening balance should tally with the closing balance of the previous financial year. | |||||||