| PERIODIC DISCLOSURES | ||||||||
| FORM NL-41 | GREIVANCE DISPOSAL | |||||||
| Insurer: | 31.12.2017 | |||||||
| GRIEVANCE DISPOSAL | ||||||||
| Sl No. | Particulars | Opening Balance * | Additions | Complaints Resolved | Complaints Pending | |||
|---|---|---|---|---|---|---|---|---|
| Fully Accepted | Partial Accepted | Rejected | ||||||
| 1 | Complaints made by customers | NIL | 0 | NIL | ||||
| a) | Sales Related | 0 | ||||||
| b) | Policy Administration Related | 0 | ||||||
| c) | Insurance Policy Coverage related | |||||||
| d) | Claims related | |||||||
| e) | others | |||||||
| d) | Total Number | NIL | 0 | 0 | NIL | |||
| 2 | Duration wise Pending Status | Complaints made by customers | Complaints made by intermediaries | Total | ||||
| a) | Less than 15 days | NIL | ||||||
| b) | Greater than 15 days | NIL | ||||||
| Total Number | 0 | 0 | NIL | |||||
| * Opening balance should tally with the closing balance of the previous financial year. | ||||||||